Critical Decision Points Facing Government Leaders in a Transforming World
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Strategic Shocks
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Widening Divides
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System Disruptors
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Policy Accelerators
In the critical juncture the world has entered, governments face a radically altered landscape of uncertainty featuring challenges and opportunities that are not just unfamiliar, but in many cases structurally novel. The world we have entered does not just feel different – it is different.
The World Government Summit Organization’s report – “Critical Decision Points Facing Government Leaders in a Transforming World” – takes a broad look at the many-hued challenges we face as a global community. The report details the opportunities and risks that come from new technologies, the possibilities and pitfalls of economic change, and the enduring importance of building responsive and resilient systems and government institutions.
These are some of the takeaways from the discussions at the fifth edition of the Government Services Forum as the panelists deliberated upon taking a human-centered approach to redesign and implement services.
The term ‘government service’ does not necessarily conjure up the most fantastical image in the minds of its ultimate customers – citizens or residents of a particular country. Governments, while providing some of the most essential and critical serv
Digital technology, near unlimited data, increased computing power, expanding communication bandwidth, and the 24/7 online mindset are converging to create a fully digitalized reality that mimics and parallels the analogue ‘real’ world.