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Arab Public Administration Report: Artificial Intelligence and Data
Feb 12, 2024

Arab Public Administration Report: Artificial Intelligence and Data

In an era defined by technological advancements, the imperative for digital transformation strategies within government institutions has never been more important. Arab governments are recognizing the critical role of data and artificial intelligence (AI) in streamlining processes
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Generative AI & Government How can government agencies responsibly navigate the AI landscape to implement high impact generative AI solutions
Feb 11, 2024

Generative AI & Government How can government agencies responsibly navigate the AI landscape to implement high impact generative AI solutions

While government agencies streamline operations using Generative AI models, relieving employees of administrative tasks and enabling them to focus on crucial, human-centered services;
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The Future of Cities and Urban Economic Growth
Nov 21, 2023

The Future of Cities and Urban Economic Growth

This KPMG paper, the Future of Cities and Urban Economic Growth, is published in collaboration with the World Governments Summit. It aims to provide practical advice for city leaders, administrators, and stakeholders engaged in citizen-centric urban planning geared towards sustainability, resilience, safety, inclusivity, and cultural vibrancy.
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Net Zero: The Countdown Has Begun
Oct 31, 2023

Net Zero: The Countdown Has Begun

This paper sounds an urgent alarm about the impending climate crisis. Despite brief emissions reductions during the COVID-19 pandemic, the world is rapidly approaching a point of no return regarding global warming.
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Government Services Forum: A Dialogue on the Future of Government Services
Jun 05, 2023

Government Services Forum: A Dialogue on the Future of Government Services

These are some of the takeaways from the discussions at the fifth edition of the Government Services Forum as the panelists deliberated upon taking a human-centered approach to redesign and implement services.
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Global Government Services Handbook 2023
May 11, 2023

Global Government Services Handbook 2023

The term ‘government service’ does not necessarily conjure up the most fantastical image in the minds of its ultimate customers – citizens or residents of a particular country. Governments, while providing some of the most essential and critical services to their constituents, are not traditionally seen as purveyors of delightful customers experiences, as in the case of contemporary technology companies. This report’s main premise and structure is that governments have all the potential to do so.
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Closing the Gap in the Cyber Skills Domain
Mar 13, 2023

Closing the Gap in the Cyber Skills Domain

The modern world is being shaped by extraordinary technological transitions and digital innovation. This remarkable pace of change is being fueled in part through rapid expansion and exponential growth of the digital space.
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Labor Policies for a Digital Workforce: The Challenges of the Metaverse
Feb 14, 2023

Labor Policies for a Digital Workforce: The Challenges of the Metaverse

Digital technology, near unlimited data, increased computing power, expanding communication bandwidth, and the 24/7 online mindset are converging to create a fully digitalized reality that mimics and parallels the analogue ‘real’ world.
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The Future of Wellbeing
Feb 14, 2023

The Future of Wellbeing

In 2022, the World Health Organization (WHO) estimated that around one in eight people globally were living with a mental disorder. Positive mental health is vital to individual and public health, and society in general.
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Global Economic Diversification Index 2023
Feb 13, 2023

Global Economic Diversification Index 2023

Report equips policy makers around the world with a robust method to assess progress towards economic diversification, and identify areas for policy reform and interventions.
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The Skills Revolution and the Future of Learning and Earning
Feb 13, 2023

The Skills Revolution and the Future of Learning and Earning

As companies and organizations in all sectors deploy new technologies—including automation and artificial intelligence ensuring this evolution fosters shared, sustainable prosperity will likely hinge on how well societies prepare the workforces of tomorrow.
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Global Councils on SDGs 2021/2023 – Progress Report
Feb 12, 2023

Global Councils on SDGs 2021/2023 – Progress Report

The Global Councils on Sustainable Development Goals is a unique interdisciplinary network of decision makers from governments, international organizations, academia, charitable organizations, and the private sector, which work together to oversee innovative projects and discuss creative ideas towards the implementation of the 17 SDGs at national and global levels.
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One for All and All for Health
Feb 12, 2023

One for All and All for Health

This report looks at the concept of Health in All Policies (HiAP) and its potential to configure governmental stakeholders to promote population health and health equity in the face of growing, long-term health challenges like non-communicable diseases, anti-microbial resistance, and climate change.
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Moonshot MENA: Making The Middle East The New Cradle Of Innovation
Feb 12, 2023

Moonshot MENA: Making The Middle East The New Cradle Of Innovation

The Middle East and North Africa (MENA) region has the potential to become a new cradle of global innovation. The region has the potential to pioneer actions of global significance, including transforming energy into food on a massive scale, and leading a new era of space and ocean exploration.
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Women in Government Leadership
Feb 12, 2023

Women in Government Leadership

Women’s participation in public and economic life strengthens equitable governance, economic growth, and public trust, from the community level to top policymaking circles.
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Arab Public Administration Report: Digital Transformation
Feb 12, 2023

Arab Public Administration Report: Digital Transformation

Amid the unprecedented technological changes around the world, digital transformation occupies a fundamental position in modernizing the government sector. In its second edition, the State of Arab Public Administration Report focuses on government digital transformation, and highlights current practices and perceptions of government employees about technology adoption in Arab governments.
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Public Service Customer Experience And Equity
Feb 10, 2023

Public Service Customer Experience And Equity

The COVID-19 pandemic has driven many public service agencies to increase their investments in digital technologies. Their aim is to become more efficient and flexible and better equipped to handle sudden upswings in demand during times of crisis.
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Cyber Resilience Through A Risk-Based Approach
Feb 10, 2023

Cyber Resilience Through A Risk-Based Approach

In a volatile cyber world with increasing threats government organizations need to focus on cyber resilience capabilities which allow them to decrease the impact of a successful attach.
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How Governments Can Create A More Sustainable Approach To Humanitarian Aid Through Social Enterprise
Feb 09, 2023

How Governments Can Create A More Sustainable Approach To Humanitarian Aid Through Social Enterprise

At FBMI, rather than the model of ‘charity’, the initiative believes firmly in the sustainable aid model. Instead of simply donating resources, whether money or food and other such means of support, FBMI has focused from the beginning on building a long-term strategy to empower the people FBMI is trying to help so that in the future, they can help themselves and their communities.
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Beyond The Network: Policy Measures To Position 5G As A Launchpad For The MENA Digital Economy
Feb 09, 2023

Beyond The Network: Policy Measures To Position 5G As A Launchpad For The MENA Digital Economy

In this paper, we shed light on select regulatory frameworks and policy measures that would be critical to transition to 5G and position this critical technology as a launchpad for the digital economy.
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Governing the Metaverse
Feb 08, 2023

Governing the Metaverse

While the construction of Metaverse projects are currently underway as the next iteration of the internet (or the future of computing), the role social institutions and governments play needs to be clearly defined.
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The Working Future: A Focus on the GCC
Feb 07, 2023

The Working Future: A Focus on the GCC

The pandemic has undoubtedly triggered lasting changes when it comes to work. Many workers were part of a forced experiment in remote working that has shifted perceptions about such arrangements. Others found themselves in jobs that required them to personally confront the virus daily just to keep society running.
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Great Expectations: Arab Youth’s Sustainability Priorities
Feb 07, 2023

Great Expectations: Arab Youth’s Sustainability Priorities

Great expectations: Arab youth’s sustainability priorities is an Economist Impact report that has been supported by the Arab Youth Center. In this report, Economist Impact first explores the climate-related issues Arab youth are most concerned about and the state of climate anxiety among young people in the region.
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Food Loss And Waste: GCC Solutions For A Global Challenge
Feb 07, 2023

Food Loss And Waste: GCC Solutions For A Global Challenge

Food security is a global priority. According to the Food and Agriculture Organization (FAO), the number of people facing chronic food deprivation reached 828 million in 2021, while over one third of the world’s current food production is wasted.
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Nurturing Natural Capital: The Middle East Imperative
Feb 07, 2023

Nurturing Natural Capital: The Middle East Imperative

With more than half the world’s economic output (an estimated US$44 trillion) either highly or moderately dependent on the environment, the consequences of environmental and nature degradation are severe.
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How Nature-Based Solutions in Coastal Areas can Help Address Global Crises
Nov 07, 2022

How Nature-Based Solutions in Coastal Areas can Help Address Global Crises

Ecosystem services provided by nature are a hugely under-rated asset. Coastal ecosystems in particular provide a wide range of benefits for our planet and humankind – natural capital – which remain undervalued.
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The Future of Work and Education: How Governments can Create a More Systematic and Rigorous Approach to Skills Training
Oct 04, 2022

The Future of Work and Education: How Governments can Create a More Systematic and Rigorous Approach to Skills Training

The mismatch of people with jobs is a problem that has been exacerbated by the COVID-19 pandemic and its devastating impact on labor mobility and unemployment. The ILO estimates global unemployment could increase by 140 million full time jobs.
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Arab Public Administration Report
Aug 24, 2022

Arab Public Administration Report

The Arab region is in dire need for an exceptional initiative that modernizes government administration and brings about radical changes and sustainable reforms.
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Meeting the Future: How Megaevents Should Transform for Success in a Post COVID-19 Era
Aug 16, 2022

Meeting the Future: How Megaevents Should Transform for Success in a Post COVID-19 Era

The use of technology will be a major tool for unlocking the best mix of capability, impact and safety for host cities and nations. Emerging Fourth Industrial Revolution (4IR) technologies and beyond will enable the transformation of megaevents and provide much-needed flexibility to match event objectives with optimal social, economic and sustainability outcomes for years to come
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Government Services Forum: A Dialogue On The Future Of Government Services
Jul 25, 2022

Government Services Forum: A Dialogue On The Future Of Government Services

Based on research and the views of a diverse panel of senior leaders from the public and private sectors that participated in the Government Services Forum, this report outlines several topics. The new frontiers that governments are exploring to deliver the services of tomorrow, the key foundational factors that governments must have in place if governments are to transform services and create long-term value from some of the technologies they may choose to invest in going forward, the continued importance that must be placed on putting the human at the heart of all design and transformation.
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How Governments Can Accelerate the Value of Digital Health
Jul 06, 2022

How Governments Can Accelerate the Value of Digital Health

The report focuses on the importance of the future of healthcare and digital health. It also includes the role of digital health during the COVID-19 pandemic.
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Unlocking Government Productivity in the Middle East
Jul 01, 2022

Unlocking Government Productivity in the Middle East

Governments around the world are facing increasing pressure to raise the productivity of public-sector entities.
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Government Services in the Age of Disruption: A Look at the Effects of Global Trends on Government Services
Jun 28, 2022

Government Services in the Age of Disruption: A Look at the Effects of Global Trends on Government Services

This white paper, initiated and led by the “Emirates Government Service Excellence Program” of the United Arab Emirates, presents a glance at the world’s most impactful dynamics in the domains of technology, economy, and global societal changes.
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GovTech Prize: Fearless Governments Drive Impact Through Innovation
Jun 28, 2022

GovTech Prize: Fearless Governments Drive Impact Through Innovation

The GovTech Prize recognize those fearless Governments that exhibit boldness in adopting the latest technologies in their aim to tackle some of the toughest challenges. Through this study, the UAE Prime Minister Office aims to accomplish several key objectives.
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Seeding Markets To Grow Transformational Innovations
Jun 27, 2022

Seeding Markets To Grow Transformational Innovations

Societal challenges such as climate change or eroding public trust cannot be solved by new technology tools alone. Rather, they will take new ideas and new technologies working together to improve people’s lives. Government still needs to play an important role in shaping and supporting innovations to these massive problems.
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Sustainable Policies for Climate Action in the Middle East: Reaching Net Zero Targets
Jun 21, 2022

Sustainable Policies for Climate Action in the Middle East: Reaching Net Zero Targets

The world must act immediately to avoid the worst impacts of irreversible climate change and environmental catastrophe.
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Pathways to Net Zero: Priorities for Governments
Jun 08, 2022

Pathways to Net Zero: Priorities for Governments

The net-zero is a global sustainability goal. It is upon each country and its government to deliver on the pledge to realize the emissions reduction targets across key national sectors.
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Unleashing the Skills Economy: How Governments can Turn Labor Market Threats into Opportunities in the Digital and Green Age
Jun 03, 2022

Unleashing the Skills Economy: How Governments can Turn Labor Market Threats into Opportunities in the Digital and Green Age

The common denominator of the new sectors emerging from the twin transitions is skills. Countries that are quicker to develop what we have coined their “skills economy”, one where people and technology complement each other to innovate, will have the competitive edge and, as discussed in this paper, a stronger chance of achieving inclusive and sustainable development.
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Critical Decision Points Facing Government Leaders in a Transforming World
May 24, 2022

Critical Decision Points Facing Government Leaders in a Transforming World

In the critical juncture the world has entered, governments face a radically altered landscape of uncertainty featuring challenges and opportunities that are not just unfamiliar, but in many cases structurally novel
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Egalitarian Approach Required To Unlock Hardware Innovation
May 11, 2022

Egalitarian Approach Required To Unlock Hardware Innovation

Innovative silicon chips and system design will drive the next wave of economic development. However, this innovation is now controlled by the US and a few Asian countries.
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Making Mental Wellbeing a National Priority
Apr 25, 2022

Making Mental Wellbeing a National Priority

In 2018, the World Health Organization (WHO) defined good mental health as “a state of wellbeing in which an individual realizes his or her own abilities, can cope with the normal stresses of life, can work productively, and is able to make a contribution to his or her community”.
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Champions of Change: How Governments can Lead Healthcare Transformation
Apr 13, 2022

Champions of Change: How Governments can Lead Healthcare Transformation

The report examines health system transformation from individual patients and citizens to global institutions, identifying changes required for optimal effectiveness and stakeholder buy-in. While challenges are common across most health systems.
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The Future of Higher Education in the Knowledge Economy
Apr 13, 2022

The Future of Higher Education in the Knowledge Economy

The global environment surrounding work and education has been changing rapidly in recent decades. This has created new patterns of work and demands on the education system. Our latest analysis indicates these changes have been accelerated by the recent COVID-19 pandemic.
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Encore! How to Revive the Post-Pandemic Creative and Cultural Industries
Apr 13, 2022

Encore! How to Revive the Post-Pandemic Creative and Cultural Industries

As the world faces its post-pandemic future, sectors of the global economy disproportionately affected by the lockdowns, such as cultural industries, will continue to need government support. Our research suggests the cultural sector’s return to growth is about listening to, reflecting upon, and tackling shared issues across the industry.
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Partnering for Climate Action – Collaborations with the Private Sector
Apr 06, 2022

Partnering for Climate Action – Collaborations with the Private Sector

The climate situation is rapidly fueling poverty and instability and is likely to increase economic burdens on governments struggling with the management of the pandemic and ever-increasing humanitarian needs.
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Principles for Digital Transformation in Cities
Jan 19, 2022

Principles for Digital Transformation in Cities

This report highlights the realization of ‘smart digitalization’ and how it differs across cities. It can range from the adoption of basic automation technologies that facilitate public services to advanced analytics that anticipate challenges in infrastructure development.
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Public Service Workforce Disrupted .. Evidence for Improving Public Service as a Career of Choice Around the World
Dec 19, 2021

Public Service Workforce Disrupted .. Evidence for Improving Public Service as a Career of Choice Around the World

Accenture’s report comes at a very timely moment to understand the current experience of the public sector workforce. Several interviews and research programs took place and covered all levels of seniority across six countries, three levels of government, and multiple sub-industries.
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Making Healthcare Systems Resilient .. An Action Plan for the Next Decade
Nov 08, 2021

Making Healthcare Systems Resilient .. An Action Plan for the Next Decade

It has become apparent that healthcare systems around the world are to a large extent poorly prepared to meet the demands of the populations during times of a healthcare crisis.
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Security by Design: Safe and Secure Smart Cities in a Volatile Cyber World
Oct 31, 2021

Security by Design: Safe and Secure Smart Cities in a Volatile Cyber World

The EY Global Information Security Survey (GISS) 2020 highlighted that 60% of organizations have faced a material or significant incident in the past 12 months, and about one-sixth of these attacks came from “hacktivists” (i.e., techenabled, political and social activists).
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Rebuilding Economies .. Operations in a New Normal
Sep 29, 2021

Rebuilding Economies .. Operations in a New Normal

With emerging market governments now facing substantial national budget deficits, the pressure is on to move beyond shoring up businesses for short-term survival to positioning them for sustainable success in the post-COVID economic landscape.
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Time to Future Proof .. A Blueprint for Holistic Urban Resilience
Aug 20, 2021

Time to Future Proof .. A Blueprint for Holistic Urban Resilience

The COVID-19 pandemic has been a severe test of the ability of cities to withstand unexpected shocks, and has strained economic, health, social, and urban infrastructures to the limit. Beyond the pandemic, exposure to natural and human-caused hazards is expected to increase in frequency and scale due to climate change and rapid urbanization. In the Middle East and North Africa (MENA) region, the number of natural disasters per year has tripled since the 1980s, affecting over 40 million people. Cities are also exposed to violence and cyber-attacks. Building urban resilience is therefore imperative.
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De-risking the Investment Landscape .. High-impact FDI policies for the GCC
Jun 30, 2021

De-risking the Investment Landscape .. High-impact FDI policies for the GCC

Countries in the Gulf Cooperation Council (GCC) receive low inflows of foreign direct investment (FDI) as a share of gross domestic product (GDP) compared to their global peers. This report explores the underlying reasons for this historical trend examining the countries’ abundance of domestic capital and the substantial barriers to foreign investment that have acted as inhibiting factors thus far.
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21 Priorities for Governments in 2021
May 05, 2021

21 Priorities for Governments in 2021

Having emerged from one of the most challenging and consequential years in recent history, the world has now entered a year in which the sheer volume and structural depth of change may well prove to be even greater.
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Understanding The Impact Of COVID-19 On Urban Mobility Trends
Nov 05, 2020

Understanding The Impact Of COVID-19 On Urban Mobility Trends

The COVID-19 pandemic is having profound economic, social and political impacts across the globe. Its effects are spreading throughout the entire transport sector, and urban mobility is no exception. ​ Public transport agencies, operators and other companies working in the mobility space are having to contend with the fact that commuting and travel patterns may not recover to their pre-COVID-19 levels for several years. In addition, new mobility patterns will emerge, based on changing consumer behaviors (i.e. trust issues, greener mindset), economic constraints (i.e. less disposable income) and new policy priorities (i.e. sustainable policies, budget deficits, health policies, etc). Therefore, the organizational strategies of these agencies and companies will need to be realigned to the new realities, long term investment programs may need to be re-prioritized, and pricing schemes, tariff mechanisms and subsidies will have to be revisited. As such, this white paper aims to assess the short to medium term implications of COVID-19 on the urban mobility trends.
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The Lost Workforce - Upskilling for the Future
Jul 21, 2019

The Lost Workforce - Upskilling for the Future

Many companies are desperately looking for candidates to fill their increasing job vacancies. Meanwhile hundreds of millions of unemployed, overqualified or under-skilled workers do not, or no longer have, the relevant skillsets required to fulfil specific roles. This lost workforce represents an incredible loss in growth and economic prosperity. This paper addresses the innovative, ambitious and practical solutions of various government policies aimed at increasing the skills portfolio of its untapped talent pool. It provides a roadmap that is backed by thorough research and substantiated by multiple examples from across the globe. Upskilling is a solution that can be tailored to resolve issues for countries, regions, industries, corporations and individuals. The solution outlined in this paper, provides a cost-effective framework of core modules that can help governments and corporations develop and implement a market-driven skills strategy and policy. If applied correctly, it can engender sustainable growth, employability and social inclusion.
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Putting GCC cities in the loop: Sustainable growth in a circular economy
Jul 21, 2019

Putting GCC cities in the loop: Sustainable growth in a circular economy

The rapid economic growth of Gulf Cooperation Council (GCC) countries has placed great pressure on resources and has increased the amount of waste and emissions, to the detriment of the region. While GCC countries have started to explore sustainable solutions, reversing the current pattern of development requires a holistic approach. The region must therefore adopt the concept of the circular economy. The Ideation Center, the leading think tank for Strategy& Middle East, has defined a circular economy framework, governed by three principles: optimizing the consumption of finite resources, maximizing product utilization, and recovering by-products and waste. The circular journey should start with cities, and can save almost US$138 billion by 2030, corresponding to nearly 1 percent of the region’s cumulative GDP between 2020 and 2030. It can also reduce emissions by 150 million tons, virtually the total CO2 emissions of the Netherlands in 2015.
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Building the Data Economies of the Future
Jul 21, 2019

Building the Data Economies of the Future

The world is awash with data. In the past quarter of a century, smart phones, Wi-Fi, robotics, artificial intelligence (AI) and other technological marvels have swept the globe, transforming all societies. It is a world of data abundance and immense promise, yet it is also one of potentially vast inequalities. Without a determined and innovative approach by policymakers, the benefits of our new data economies will not be shared equally. Mutual engagement between government and youth will bring mutual benefits; simultaneously empowering youth to shape the digitized future they are to inherit, whilst enabling governments and older public servants to learn new skills and acquire fresh insights from new generations. In this report we outline the challenge of data economies, and the reasons why governments are falling behind. We look at why youth must be involved, and examine the six imperatives necessary to making youth the drivers of data economies.
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Quantum Leap
Jul 21, 2019

Quantum Leap

This paper assesses the potential impact of quantum computing, detailing expected opportunities and specific risks. It drills down into the technology’s relevance to economic and national security priorities in the Middle East. The paper concludes by describing the practical measures that Gulf nations will need to take to capitalise on quantum computing in their own economies – while simultaneously protecting their interests against the potentially significant security risks that are likely to emerge.
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The Role of Emerging Technologies in Women's Health and Sustainable Development
Jul 21, 2019

The Role of Emerging Technologies in Women's Health and Sustainable Development

Sustainable development requires the empowerment of women. Women’s empowerment is incomplete without access to health services in every life-stage. While there is no magic pill, the emergence of new technologies makes it possible for developing countries to aspire to reach higher levels of health empowerment for women in a shorter time with minimal new budgetary outlays. Today’s economic situation doesn’t have to determine current and future health empowerment of women. The paper provides insights needed for policy interventions, aided by technology, to ensure women’s health empowerment and social justice. We propose a technology model that considers the community and the individual aspects of women’s health empowerment. An integrated approach using emerging technologies like AI, IoT and blockchain can help scale the current health infrastructure and harness the power of ecosystems to address critical gaps, while enabling real-time data-driven decisions that help women take control of their health.
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Towards A Broader View of National Performance
Jul 21, 2019

Towards A Broader View of National Performance

There’s a fundamental societal shift underway—and many governments are missing it. Across a range of markets, consumers increasingly judge product performance by the experience it generates as part of a broader ecosystem. In response, forward-looking companies have adopted approaches such as “design thinking” which goes beyond the focus on a single product or service and places the overall customer experience at the center of corporate strategy and innovation choices. National decision makers and government leaders, however, are still mainly relying on the product equivalent to assess policy performance, failing to consider the equivalent of consumer experience--the well-being of citizens.
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Food Security: Building the climate resistant food system of the 21st century
Jul 21, 2019

Food Security: Building the climate resistant food system of the 21st century

Food security is the most important issue of our time, given the dramatic advance of climate change and increasingly severe weather events as well as population growth, increased urbanization, aging population, changing dietary patterns, and decreased arable land. Meeting future demand will require a change in the status quo and a reinvention of our global food system. This will mean rethinking and restructuring everything from investments in production and infrastructure to our welfare programs and dietary patterns. This paper offers to consider the issue of global food security through different lenses including megatrends, technology, value chain disruption, urbanization, changes in consumption patterns. and include the requirements from the various parties involved: Companies, Governments, R&D centers and Citizens.
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AI Ethics: The Next Big Thing In Government
Jul 21, 2019

AI Ethics: The Next Big Thing In Government

Governments and Public sector entities around the world are already reaping the rewards of investing in AI technology. From reducing backlogs, cutting costs to predicting fraudulent transactions, AI has the potential to improve public services while maximizing the ability of government staff to innovate and make more informed decisions. While there is an increasing interaction between AI technologies and our socio-political and economic institutions, consequences are not well defined. The rapid development of AI has raised numerous ethical concerns, pushing us to redefine the future of work, society and humanity. Will people become jobless due to the expansion of AI? How do we ensure that machines do not harm other humans? Could AI long-term development lead to the end of humankind as numerous technologists have speculated? How could we control an AI system that has gone beyond our understanding of complexity? The role of the public sector is essential and twofold – acting as both a role model and regulator. The report proposes tools to navigate the future of AI and develop AI ethical standards based on a global regulatory model.
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Reframe to reform
Jul 21, 2019

Reframe to reform

When governments succeed in improving public services and stepping up their performance, the impact can be tremendous. For example, the most satisfied citizens are 9 times more likely than dissatisfied citizens to trust their government. Yet around 80% of initiatives to transform government performance fail to meet their objectives, according to research by the McKinsey Center for Government (MCG). That high failure rate represents a huge waste of effort and resources—and drives increasing citizen discontent in many countries. What distinguishes successful transformations from failed initiatives? Research by MCG, together with dozens of real-world case studies, shows that a set of people-centric disciplines more than triples the chances of success of major change programs in the public sector. Successful transformations are rooted in a deep understanding of human behavior, and deliberately build capability, motivation, and momentum. But such thinking is rarely part of traditional government practices and culture. In this paper, we present a set of fundamental reframes that public-sector leaders need to embrace if they are to design and deliver successful, people-centric government transformations.
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Future Skills
Jul 21, 2019

Future Skills

According to estimates, in five years there will be a shortage of 700,000 people who possess technological skills such as complex data analysis or web development in Germany. There is also predicted to be a skills gap of 10.6 million employees with the necessary cross-disciplinary skills. These are alarming figures considering how important technological and cross-disciplinary skills are in preparing for a rapidly changing workplace and to ensure continued participation in society. This paper analyzes over 30 current initiatives in Germany dealing with future skills. The analysis reveals challenges in the education system that prevent the future skills gap from being closed—there is a lack of transparency in future skills training, future skills content is lacking in schools and universities, and there is no systematic further training of future skills at the workplace.
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Perspectives On Government Services, Cities And Technology In Collaboration
Jul 21, 2019

Perspectives On Government Services, Cities And Technology In Collaboration

This paper explores a gamut of topics of crucial importance to the public sector in the light of the UAE’s visionary leadership and ambitious initiatives that encompass public safety, enhanced judiciary, a competitive knowledge economy and improved education and healthcare. The themes range from the introduction of VAT, to the debate surrounding the influx of innovative technologies: smart cities, the Internet of Things, intelligent automation, autonomous vehicles and potential cyber threat. It postulates options to manage the uncertainties inherent in a largely revolving workforce by investing in the development of local talent. The UAE’s approach to governance, control frameworks and accountability is also examined. In light of the numerous public sector programs in place, KPMG’s subject matter experts have shared incisive insights on ways to embrace the opportunities that lie ahead.
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Roadmap to Reducing Carbon Emissions
Jul 21, 2019

Roadmap to Reducing Carbon Emissions

In the last decades, many voices raised the issue of human activities' impact on the environment, and signs of Climate Change have since become more devastating and alarming. Many governments, despite their different agenda, agree that Climate Change has become the most critical issue of the twenty first century. However, the scale of the challenge, as well as the number of dimensions and stakeholders involved, can be overwhelming for policymakers who lack of the right tools to make the right decisions. This report explores the potential of new digital technologies such as IoT and AI for enhancing the policymaking process and for providing governments with new ways of tackling the carbon emissions challenge.
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Intentional Transformation
Jul 21, 2019

Intentional Transformation

Intentional Transformation: Harnessing the Emerging Logic of Accelerated Change The world has entered a period of deepening complexity and an intensifying pace of change that is placing unprecedented adaptive pressure on governments and societies around the world. In parallel, we are witnessing an explosion of new tools and strategies for driving positive transformation at scale. This fluid, chaotic moment in history is one of tremendous choice, opportunity and consequence for individuals, institutions and societies in which large-scale transformation is both most possible and most urgent. The thesis of this paper is that, in this period, the causal logics by which transformation can occur are changing and that a new set of policy levers based on these new logics is emerging that make it possible for leaders to accelerate transformative processes intentionally. The paper outlines these emerging logics and the instruments by which they can be harnessed in practice.
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Embracing Innovation In Government
Jul 21, 2019

Embracing Innovation In Government

The world is in the midst of an unprecedented technological revolution that is transforming economies, governments and societies in complex and unpredictable ways. This process is fundamentally changing how people live, interact and work, which inevitably affects their relationship with government and requires a transformation in the design and delivery of public policies and services. The volume and complexity of challenges are growing rapidly, and governments are locked in a game of catch-up, with better. Poverty and hunger rates are at an all-time low, countries are uniting in extraordinary ways to achieve global goals, people are living longer than ever, and education and literacy rates are at record highs. Governments are integral to these successes and will play a central role in achieving the goals of tomorrow, by building on what has been accomplished and working to tackle emerging challenges. Governments at the edge of innovation are pioneers in this context, using fantastic, novel solutions to harness today’s opportunities for the collective good.
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Innovative Social Welfare In The Digital Era
Jul 21, 2019

Innovative Social Welfare In The Digital Era

Today, Digital Technology offers the potential of moving from the traditional automation of existing processes and organizational structures of Social agencies to transformation, i.e. aligning processes, organizational structures, and new technologies along the goals of social policies. This Digital integration in social welfare and protection is driven by the demand for more accurate and efficient service, from within social agencies as well as from the public. it automates and improves data management, reducing workloads and enabling managers to make more informed decisions. Digital technology can also provide convenience and faster citizen-centered service as well as better security for beneficiaries and the public. The Ministry of Community Development (MOCD), is seeking to improve the social development in Emirates by achieving the objectives of national agenda for the UAE Vision 2021, strengthening the society and family coherence and finding a society which participates effectively in the building and development by adopting a long term strategic plans derived from the vision of wise leadership of government aiming at bringing happiness to the society and consolidating the position of country as a place of happiness.
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Harnessing Citizen Sentiment to Improve Experience for Public Services
Jul 21, 2019

Harnessing Citizen Sentiment to Improve Experience for Public Services

Historically, government agencies provided “off-the shelf services” in a manner that governments deemed fit for their citizens. Over time, competition in the private sector transformed service delivery to be customized, convenient, and centered on the customer. Today, citizens have grown accustomed to experiences delivered by the private sector and expect the same quality and standard from government agencies. To match these expectations, governments should adjust their strategy and place citizens at the heart of policy design and service delivery; that is, governments should be citizen-centric. . The shift towards a citizen-centric government has become imperative for governments all around the world to remain efficient, trusted, and competitive. The GCC region is no exception. While the fundamental drivers to improve citizen experience are similar across the globe, the region’s current economic and sociodemographic dynamic makes certain drivers more prominent than others.
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The New Fundamentals
Jul 21, 2019

The New Fundamentals

We are in a new era of exponential learning and the world is transitioning to a cognitive economy. All—organizations, industries, governments, individuals—are learning, interacting in dynamic ecosystems and augmenting intelligence at increasing scales. Disruptive forces are reshaping societies and economies; and the impact of technology is especially profound. Data, emerging technologies and cyber-turbulence will continue to fuel disruption into the future. Leaders will also need to become agile visionary doers. Government will play a critical role in establishing the foundation of a knowledge-based, learning society. New fundamentals are needed.
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Best m-Government Service Award
Jul 21, 2019

Best m-Government Service Award

The award achieved a great success over the previous 5 editions and has seen the quality of submissions improve tremendously. Now, in its 6th edition, the award has continued to evolve and raise its bar as part of the United Arab Emirates’ continuous efforts to improve mobile government services, and as part of the nation’s global mission to improve the lives of citizens across the world.
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Preparing For The Post-Truth World
Jul 21, 2019

Preparing For The Post-Truth World

Governments, corporations and citizens are increasingly worrying about deliberate acts of mis- or disinformation being used as a weapon. Governments have begun addressing ‘fake news’ through regulation, but whether the problem is rooted in a news, business, or health-related context, it is a dangerous issue we must all own. This paper considers how the development of technology is fueling the spread of disinformation faster than real news, together with the critical role humans play in propagating and countering ‘fake news’. We then discuss best practices for combatting ‘fake news’ in public policy; and the tools and capabilities government institutions require to tackle it, ultimately providing governments with an opportunity for greater public engagement to reverse declining trust. The role of technology companies, public education, counter-narratives and journalists is also considered.
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Game-Changers: Positive Impact Finance
Jul 21, 2019

Game-Changers: Positive Impact Finance

Societe Generale has been a pioneer in developing Positive Impact Finance, in which the financing of any activity has a positive impact on one of the three pillars of sustainable development (economy, society, environment) while ensuring that potential negative impacts have been identified and efficiently mitigated
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Public Sector Readiness in the Age of Disruption
Jul 21, 2019

Public Sector Readiness in the Age of Disruption

The world today is undergoing a period of unprecedented change, brought about by global ‘megatrends’ which include changes in demographics, shifts in global economic power, large-scale urbanization, natural resources scarcity and climate change, to name a few. But by far the most dramatic changes are happening in technology, digitization and science, where the disruption is exponential. Government and public sector organizations find themselves at the epicenter of this ‘perfect storm’, and have to re-think what it means to lead in an age of disruption. Crucially, they need to do so while regaining the public’s trust, which seems to be in decline in multiple places around the world. In an environment where the sands are constantly shifting, public sector organizations have a critical role to play in serving their citizens by balancing the opportunities created by disruption (e.g. technological advancements such as the Internet of Things), alongside the threats created by the very enablers of these opportunities (e.g. cyber-terrorism). This study highlights the seven key imperatives to achieve public sector readiness in this age of disruption, and can be used as a ‘playbook ’for leaders to successfully navigate through these challenging waters. How ready is your organization to adapt? Use our Public Sector Readiness Index located at the back of the paper to understand where you are in this journey.
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Global Happiness and Wellbeing Policy Report 2019
Jul 21, 2019

Global Happiness and Wellbeing Policy Report 2019

The 2019 Global Happiness and WellBeing Policy Report is produced by the Global Happiness Council (GHC) and contains papers by expert working groups on happiness for good governance. This report provides evidence and policy recommendations on best practices to promote happiness and wellbeing. The 2019 Global Happiness and Well-Being Policy Report was presented at World Government Summit held in Dubai on February 10, 2019.
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Leadership for the Future
Jul 21, 2019

Leadership for the Future

Unprecedented change defines today’s world, creating the need for leaders to behavior and respond differently to help their organizations navigate this new, more unpredictable environment. The research findings in this white paper are a combination of conversations and interviews from multiple levels of leadership, to understand the issues they face. Numerous engaging interviews have been conducted to date, and the UAE Prime Ministers Office has identified key competencies and behaviors required of leaders going forward which complements the leadership findings.
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Rethinking Cities of Tomorrow
Jul 21, 2019

Rethinking Cities of Tomorrow

The city is a space of promise and peril, community and individual. For much of human history, cities have been the nexus point for social, cultural, and economic trends. From ancient Athens to Ottoman Istanbul and contemporary San Francisco, cities have operated as a collective canvas where history, art, philosophy, and commerce collide to propel humanity forward.
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Government Services Forum
Jul 21, 2019

Government Services Forum

The future of service delivery needs to be looked at in the context of the future. It sounds obvious, but don’t design with only today in mind. And be careful not to base your assumptions about future experience needs on an assessment of the current state.
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United Nation eGovernment Survey Regional eGovernment Experts Workshop
Jul 21, 2019

United Nation eGovernment Survey Regional eGovernment Experts Workshop

United Nation eGovernment Survey Regional eGovernment Experts Workshop 2019 & Launch of the Arabic Edition Survey
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Application Of The Global Star Rating System For Services
Feb 11, 2017

Application Of The Global Star Rating System For Services
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The Future Of Money Back To The Future – The Internet Of Money
Feb 11, 2017

The Future Of Money Back To The Future – The Internet Of Money
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Best Government Emerging Technologies
Feb 11, 2017

Best Government Emerging Technologies
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Building The Hyperconnected Future On Blockchains
Feb 11, 2017

Building The Hyperconnected Future On Blockchains
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Cyber Resilience In The Digital Age
Feb 11, 2017

Cyber Resilience In The Digital Age
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4th Edition Best M-Government Service Award 2017 Report
Feb 11, 2017

4th Edition Best M-Government Service Award 2017 Report
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Proactive Governance: Policy And Strategy Design In The Context Of Accelerating Change
Feb 11, 2017

Proactive Governance: Policy And Strategy Design In The Context Of Accelerating Change
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Global Cities Of The Future A GCC Perspective
Feb 11, 2017

Global Cities Of The Future A GCC Perspective
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The Future of Renewable Energy
Feb 11, 2017

The Future of Renewable Energy
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Internet Of Things In The Health Care Of Tomorrow
Feb 11, 2017

Internet Of Things In The Health Care Of Tomorrow
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Government Budgets Under Pressure: Scandinavian Experiences With Improving Government Productivity
Feb 11, 2017

Government Budgets Under Pressure: Scandinavian Experiences With Improving Government Productivity
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Transforming Government Services In The UAE
Feb 11, 2017

Transforming Government Services In The UAE
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Embracing Innovation in Government Global Trends
Feb 11, 2017

Embracing Innovation in Government Global Trends
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Resilient And Sustainable: How Oil Dependent Economies Can Build For The Future
Feb 11, 2017

Resilient And Sustainable: How Oil Dependent Economies Can Build For The Future
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Lessons Learned From Government Transformations
Feb 11, 2017

Lessons Learned From Government Transformations
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Spurring Innovation In Government To Drive Economic Growth And Development
Feb 11, 2017

Spurring Innovation In Government To Drive Economic Growth And Development
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The State of Positive Education
Feb 11, 2017

The State of Positive Education
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World Government Summit 2016
Jan 26, 2017

World Government Summit 2016
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WGS Annual Meeting 2017
Jan 02, 2017

WGS Annual Meeting 2017

The World Government Summit 2017, held under the patronage of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the United Arab Emirates, Ruler of Dubai, witnessed more than 4,000 global public and private sector officials and leaders from over 150 countries and seven renowned international organisations gather in Dubai to discuss the challenges and opportunities faced by the world today. Now in its fifth edition, the World Government Summit is an international knowledge exchange platform at the intersection of government, futurism, technology and innovation. Each year, government officials, policy-makers, thought leaders, and private sector trailblazers come together to explore the future of government in the coming decades led by the advancements of mankind. The Summit is an opportunity for governments and organisations to showcase cutting-edge innovations, the latest trends in best practice and groundbreaking smart solutions to provoke discussion and inspire creativity. The 2017 edition hosted plenary sessions, workshops, discussion panels and more, centered around themes such as happiness, climate change, youth and today’s unique challenges and opportunities.
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SDG’s in Action @WGS16 Agenda
Jul 17, 2016

SDG’s in Action @WGS16 Agenda
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SDGs in Action 2016 Outcome Report
Jul 17, 2016

SDGs in Action 2016 Outcome Report

The 2016 edition of the SDGs in Action @ WGS, will take place during the WGS2016, and will look at the role of Science, Technology and Innovation in the supporting the implementation of the SDGs. It will bring together scientists, experts, government officials and other key stakeholders to identify STI driven solutions to accelerate the implementation of the goals.
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State of Sustainability, UAE 2016
Feb 10, 2016

State of Sustainability, UAE 2016

"With the UN General Assembly adopting the 2030 Sustainable Development Agenda, the international spotlight is now on sustainable aspects of national developments towards 17 Sustainable Development Goals and 169 according targets. Countries’ performance will be evaluated and annual progress will be reported in the annual SDG Progress Report. State of Sustainability: UAE 2016, is a report that can be used as a tool to engage, analyze and communicate with the required stakeholders that complements and supports the official reporting requirement. State of Sustainability: UAE, as a series of publications, is expected to grow into a ubiquitous platform to publish progress, solutions and success stories on sustainable economic, social and environmental development in the United Arab Emirates, and also the UAE’s contribution towards achieving the SDGs in other countries. "
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Global Economic Outlook 2016-2020
Feb 09, 2016

Global Economic Outlook 2016-2020

The Global Economic Outlook report addresses the short and longer-range issues that are shaping – and will shape out to the year 2020 – the global economic and business environment. It also envisions what conditions might serve to lift the current “global gloom” – what elements might enable the global economy to finally achieve the “escape velocity” conditions of the pre-Great Recession period.
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Edge Of Government
Feb 09, 2016

Edge Of Government

Innovation in government is about new ways to impact the everyday lives of citizens – improving health, educating children, safeguarding the environment, beautifying surroundings, reducing wasted time and resources, ensuring trust and confidence in government itself. This report captures leading edge case studies of government innovation featured at the 2016 World Government Summit and reveals a unique set of common ingredients. These ingredients, taken together, point the way forward for others who aspire to change things for the better for their own countries, communities, provinces, ministries, or agencies, anywhere in the world. The report also shows that innovation in government is within reach of virtually any public entity without requiring access to vast resources. Most essential for success in public innovation is commitment to move forward. The opportunities for innovation are virtually limitless – they are waiting to be discovered.
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Advanced Science And The Future Of Government
Feb 08, 2016

Advanced Science And The Future Of Government

"Governments need to stay abreast of the latest developments in science and technology, both to regulate such activity, and to utilize the new developments in their own service delivery. Yet the pace of change is now so rapid it can be difficult for policymakers to keep up. Identifying what developments to focus on is a major challenge. Some are subject to considerable hype, only to falter when they are applied outside the laboratory. This report focuses on three advances which are the subject of considerable excitement today: robots and artificial intelligence (AI); genomic medicine; and biometrics"
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A Smart City For Public Value
Feb 08, 2016

A Smart City For Public Value

"How can a local government build a “smart city”? In exploring these questions, this study provides in-depth analysis of the critical first phase of Dubai’s mega-transformation into a smart city. Dubai’s ultimate objective in building the smart city is to improve quality of life and raise public “happiness”. Achieving these two ambitious goals requires tackling numerous organizational, technological, cultural and policy challenges. The study analyzes these challenges, as well as the milestones reached during the first phase of Dubai’s journey and documents the multi-faceted lessons learned. "
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Shaping The Future Of Work Technology’s Role In Employment
Feb 08, 2016

Shaping The Future Of Work Technology’s Role In Employment

"Technological advancements paved the way for Big Data, Mobility, Cloud technologies & Internet of Things (IoT) which are now a pivotal elements transforming how business is conducted in many industries, including government. Whereas numerous government bodies have realized the potential of the big data that rests in their possession, very little attention has been given to the potential to capitalize on big data to create jobs or better yet to bridge the gap between the employers and employees. "
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Artificial Intelligence: Disrupting The Future Of Work
Feb 08, 2016

Artificial Intelligence: Disrupting The Future Of Work

Artificial intelligence (AI) is growing increasingly sophisticated, enabling machines to perform some cognitive tasks as well as or better than humans, from assessing a loan application to writing stock performance reports. To stay competitive, businesses are under pressure to reorganize to accommodate the pace of technological change and take advantage of new opportunities this new technology creates. This demands a rethinking of how work will be done—and who or what will do it. Machines will replace some jobs, but how many? Where—and how—can humans be aided by intelligent technology? How should businesses think about their approach to human capital and investment? What impact will this have on labor markets and public policy? Governments, for their part, need to gauge and respond to the impact AI-enabled technology will have on their labor markets and prepare a new generation of workers with the skills and knowledge they need to be employable in a very changed landscape.
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Future State 2030: The Global Megatrends Shaping Governments
Feb 08, 2016

Future State 2030: The Global Megatrends Shaping Governments

The world is changing rapidly. Technology is connecting people within and across national boundaries and disrupting existing assumptions. Mounting public debt is limiting the scope of governments to act in a range of policy areas. Climate change is increasing the frequency and magnitude of extreme weather events. And more that at any point in human history, we live in a world where events and decisions in one part of the world can influence lives at the opposite end of our planet. Recognizing that these changes are underway, KPMG International engaged and worked with the Mowat Center at the School of Public Policy and Governance, University of Toronto, to better understand the megatrends that will have the most significant impact on governments in the years ahead , as well as the changes required to achieve the characteristics of a "leading practice" government in the future.
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Preventing And Reversing Brain Drain
Feb 08, 2016

Preventing And Reversing Brain Drain

"When scientists, health care providers, entrepreneurs, and other business and management talent consistently leave the country of birth for opportunities abroad, it creates a persistent drag on the home country’s economy and blights its growth. This phenomenon is popularly known as brain drain. Brain drain affects the home country and the companies within it in numerous and interconnected ways, making cause and effect difficult to disentangle. With a depleted entrepreneurial class, who is there to develop goods and services, create jobs, and drive economic growth? The departure of physicians and nurses stresses the health care system and compromises public health. Scientists and technologists leave, taking with them not only the knowledge and skills they may have obtained at the state’s expense but also their capacity to drive the innovation that fuels economic development and international prestige. So what can countries and companies that see their best and brightest leave do in response? What can they do to reverse the brain drain?"
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What Is Disruptive Innovation?
Feb 08, 2016

What Is Disruptive Innovation?

"The theory of disruptive innovation, introduced in Harvard Business Review in 1995, has proved to be a powerful way of thinking about innovation-driven growth. Unfortunately, disruption theory is in danger of becoming a victim of its own success. Despite broad dissemination, the theory’s core concepts have been widely misunderstood and its basic tenets frequently misapplied. Furthermore, essential refinements in the theory over the past 20 years appear to have been overshadowed by the popularity of the initial formulation. As a result, the theory is sometimes criticized for shortcomings that have already been addressed. This article is part of an effort to capture the state of the art. We begin by exploring the basic tenets of disruptive innovation and examining whether they apply to Uber. Then we point out some common pitfalls in the theory’s application, how these arise, and why correctly using the theory matters. We go on to trace major turning points in the evolution of our thinking and make the case that what we have learned allows us to more accurately predict which businesses will grow."
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Personalized Technology Will Shift The Doctor-Patient Relationship
Feb 08, 2016

Personalized Technology Will Shift The Doctor-Patient Relationship

"Personal technology is ushering in a new era of the “house call-plus”: An emerging philosophy in which smartphone apps, embedded devices, and wearable technology are fundamentally changing how and where medical decisions are made and treatment is rendered. Telemedicine, home diagnosis, and retail settings that treat patients near their home and workplace are other forces bringing sweeping changes to the healthcare landscape. As the healthcare industry undergoes its digital transformation, immense new profit pools are being created. PwC estimates that up to $1.5 trillion in spending and $150 billion in profits are up for grabs. The question is, who is going to grab it and how? "
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Technology And Education: Disrupting Classrooms With Blended Learning
Feb 08, 2016

Technology And Education: Disrupting Classrooms With Blended Learning

"The promise of new technologies to transform education by delivering learning that is personalized and engaging for each student has caught the attention of educators, parents, and policymakers. Because all students learn at different paces and have different levels of background knowledge and conceptions about topics, digital learning offers a unique way to offer customized solutions for K-12 schools and children at scale. Done right, blended learning breaks through the barriers of the use of time, place, path to understanding, and pace to allow each student to work according to his or her particular needs. This article discusses the benefits of blended learning and how can educators capture its vast potential in terms of personalization, access and equity, and cost control?"
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The Journey To Government's Digital Transformation
Feb 08, 2016

The Journey To Government's Digital Transformation

"In the coming decade, several factors—an aging population, the rise of Millennials, budget shortfalls, and ballooning entitlement spending—could reshape the way government delivers services. But the introduction of new digital technologies is likely to be the most important factor of all. Governments are in the midst of a historic transformation as they abandon analog operating models in favor of digital systems. Truly transforming government through the power of digital technologies will be a journey. Deloitte surveyed 1,200 government officials from over 70 countries on digital transformation and interviewed another 140 government leaders and outside experts. This report explores findings related to the characteristics of public sector organizations at the forefront of using digital technologies to transform the way they function. Then the primary barriers to digital transformation are examined. Finally, a set of strategies that government leaders can employ to successfully navigate the digital transformation journey is laid out"
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Gamification And The Future Of Education
Feb 08, 2016

Gamification And The Future Of Education

"Gamification and the Future of Education is a forward-looking report that explores how the mechanics and dynamics commonly found in games can be applied in the educational context to improve educational outcomes. At the core of this report is an important policy puzzle: what role does gamification, as a pedagogical innovation, play in the future of education? In the attempt to solve this puzzle, this report addresses four fundamental questions: How has gamification evolved? How has gamification been applied? What are its advantages and drawbacks? And what strategies and policies are necessary for gamification to be incorporated successfully in education?"
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Smart Cities: Regional Perspectives
Sep 30, 2015

Smart Cities: Regional Perspectives

This report is an entry one for city government leaders and politicians. It is not destined for technical people, rather it is meant to become a common ground from which policy makers can take major decisions on the highest level, as to how can Arab cities start thinking of the transformation to smart cities. The “Arab-city empowerment” is perhaps another ways of describing this report: how to make sure that Arab cities have a common stand and start strategizing future development of their cities into the age of smart cities
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Citie Preview
Sep 28, 2015

Citie Preview

CITIE (City Initiatives for Technology, Innovation and Entrepreneurship) is a resource designed to help city governments develop policy to support innovation and entrepreneurship. It is the product of a partnership between Nesta and Accenture, who have researched what cities around the world are doing in this area, constructed a framework of policy levers that cities can use to encourage innovation and entrepreneurship and analyzed how 40 leading cities are performing against this framework. This short report outlines the approach we have taken to our research, and previews our findings for Dubai, Riyadh and Doha.
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Service Delivery Trend Outlook
Sep 28, 2015

Service Delivery Trend Outlook

The report summarizes global trends and lessons learned in government services in the coming 5 years across areas like Customer experience strategy, Access, Privacy, Technology enablers, Service staff culture, Innovation, Government collaboration and Outcomes by design.
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Digital At Depth
Sep 28, 2015

Digital At Depth

This study on the digital transformation of government examines how pervasive new technologies that have become commonplace for citizen-customers are poised to transform the way we engage with government. Policy-makers across all levels of government would now agree that digital technology is at the heart of a modern public service. Digitalisation has already delivered significant savings, in addition to giving citizens simpler, faster and more convenient ways of interacting with government. Currently, digital strategies are largely focused on making services more efficient.
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Innovation In Government Services Report
Sep 28, 2015

Innovation In Government Services Report

In a time of unprecedented global interconnectivity, demographic shifts and socio-political movements, governments are under tremendous pressure to adapt to the changing needs of its populations in agile and efficient ways. Innovations that deliver new solutions to existing challenges in a sustainable commercial way were once the domain of high-tech start-ups. Today, leading Governments are fast learning and adapting practices from the innovative private sector experience to solve the most challenging problems of their citizens. This report presents a benchmarking of 8 standout Governments on their innovative services, key trends and program profiles that are solving citizens’ needs in new ways with high impact. It focuses on select sectors, namely Education, Healthcare and Social Services.
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Better Skills, Better Jobs, Better Lives
Sep 28, 2015

Better Skills, Better Jobs, Better Lives

A strategic approach to education and skills policies for the United Arab Emirates This is a report based on series of OECD Skills Strategy diagnostic work that help building economic resilience, boost employment and reinforce social cohesion. It provides a framework to analyze skills strengths and reflects a set of skills challenges identified through broad stakeholder engagement and OECD comparative evidence while offering concrete examples of how other countries have tackled similar skills challenges.
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Networked Government
Sep 25, 2015

Networked Government

Technological integration and organisational connectivity are transforming the way governments operate. Governments are increasingly accountable and its stakeholders expect public service access anytime, anywhere, anyhow. To effectively deliver on these expectations, governments are transitioning towards a networked government approach to policy design and implementation and stakeholder management. The goal of this report is to examine the concept of networked government, identify the characteristics of today’s top performers, and explore the future direction and challenges of its successful implementation.
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Gov2020: A Journey Into The Future Of Government
Sep 25, 2015

Gov2020: A Journey Into The Future Of Government

This report summarizes the Government 2020 project, the purpose of which is to help leaders from all sectors make sense of the rapidly changing demographic, societal, economic, and technological trends shaping our future. Gov2020 isn’t a crystal ball but it does pull together some of the best Deloitte research and expertise from across the globe to start a discussion on what is probable, and even more importantly, what is possible for those who are most willing to embrace change. Gov2020 is the culmination of an extensive exploration of the drivers that are influencing the future of education, human services, defense, transportation and more and the impact those forces of change might have on government and society at large.
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Coffee Table Book 2015
Feb 23, 2015

Coffee Table Book 2015

Government Summit Coffee Table book comprises a summary of The Government Summit 2015, by documenting the major and the side events of the Government Summit. This book includes a summary of the Third Government Summit proceedings held under the theme "Shaping Future Governments” and under the patronage and presence of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of UAE and Ruler of Dubai. The book also contains an overview of the sessions from various fields, namely education, health, technology, smart cities, government services and innovation held during the summit. In addition it presents two international awards and a platform for innovation
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Harvard Business Review: The Government Summit Special Collection
Feb 04, 2015

Harvard Business Review: The Government Summit Special Collection

A Special Collection of Harvard Business Review in collaboration with the Government Summit consisting of a number of selected articles, led by a special article by HH Sheikh Mohammaed Bin Rashid Al Maktoum, UAE Vice President, Prime Minister and Ruler of Dubai discussing how government can reinvent itself through innovation. The remainder of the articles discuss a series of thoughts in the field of innovation, including service delivery, types of innovation, the spread of digital technology, big data, talent and its role in organizational success and growth in general.
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Coffee Table Book 2014
Sep 30, 2014

Coffee Table Book 2014

Government Summit Coffee Table book comprises a summary of The Government Summit 2014, by documenting the major and the side events of the Government Summit. This book includes a summary of the second Government Summit proceedings held under the theme "Leading Government Services” and under the patronage and presence of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of UAE and Ruler of Dubai. The book also contains an overview of the sessions held during the summit. In addition it presents a brief opening of the Museum of Future Government Services, as well as pictures of the Best M-Government service Award Ceremony 2014.
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Future Of Government Smart Toolbox
Sep 28, 2014

Future Of Government Smart Toolbox

The Future of Government Smart Toolbox presented in this report is called “smart”, alluding to the mix of soft and hard power elements that enhance government performance. The operational question the authors attempt to answer is how technology can help governments get better at dealing with core government priorities such as stovepiping bureaucracies, delivery of services, trust, leadership, security and innovation.
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Government Electronic And Mobile Services (Gems) Maturity Index
Sep 28, 2014

Government Electronic And Mobile Services (Gems) Maturity Index

The Index is intended to improve constituents’ quality of life by promoting a citizen-centric view and highlighting what drives satisfaction with digital government services.
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Digital Government
Sep 28, 2014

Digital Government

The study is a comprehensive effort to assess the maturity and sophistication of digital government in 10 countries (Brazil, Germany, India, Norway, Singapore, South Korea, KSA, UAE, UK, and USA). It follows their pathways to digital excellence and aims to provide a thorough and insightful analysis on what sets the leaders apart.
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The Arab Government Services Outlook 2014
Sep 28, 2014

The Arab Government Services Outlook 2014

This report aims to improve understanding of public service delivery in the Arab region by providing a broad view of service delivery environments, outputs and enablers; as well as regional challenges and strengths, and the overall quality of public services in the Arab world.
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Customer Service Culture
Sep 28, 2014

Customer Service Culture

This report highlights the experience of the public sector in the United Arab Emirates in transforming the traditional culture based on typical procedural and bureaucratic routine to a culture responsive to customer needs
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Taking A More Sophisticated Approach To Gcc Labour Market Policy
Oct 04, 2013

Taking A More Sophisticated Approach To Gcc Labour Market Policy

New data show that there is great variation within and between different GCC labour markets. Prepared in collaboration with McKinsey, this report demonstrates that Governments will need to adopt more complex and targeted labour policies and interventions in order to successfully address an increasingly diverse set of employer and employee segments.
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New Frontiers For Citizen Engagement
Oct 04, 2013

New Frontiers For Citizen Engagement

Impact of Social Media on Public Services in the UAE Federal Government The past years have witnessed a notable increase in government use of social media and its utilization as a tool to engage citizens and stakeholders in the design and delivery of public services. The active participation of citizens in determining the main design elements and their engagement on the quality of services has in turn, impacted the nature and quality of services provided. This report uses the findings of a survey that was run on the Federal Government of the United Arab Emirates to assess the impact of social media on public services provision in the United Arab Emirates. This study was prepared in collaboration with Dubai School of Government
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Harnessing The Power Of Public–Private Partnerships In Healthcare
Oct 04, 2013

Harnessing The Power Of Public–Private Partnerships In Healthcare

Prepared in collaboration with Booz & Company and based on detailed analysis and extensive interviews with senior healthcare decision makers in the Arab world, this viewpoint suggests a structured framework and specific areas where PPPs will lead to improved citizens’ accessibility to higher quality care while at the same time improving efficiencies and enhancing system-wide sustainability.
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Government Efficiency
Oct 04, 2013

Government Efficiency

Innovate. Scale. Measure. Incent. Prepared in collaboration with Deloitte, This is a review of leading practices in the public sector in the UAE, Australia, Canada, Singapore, and the UK informed by interviews with senior public servants and subject matter experts. It shows how to drive efficiency in four key areas: innovation in public services; scaling the use of efficient practices; improving the use of measurement and analytical tools; and strengthening management incentives.
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Proceedings Report 2013
Oct 04, 2013

Proceedings Report 2013

This report provides details on all the sessions and workshops held during the first Government Summit "Excellence in Government Services”held on 11 – 12 February, 2013 in Dubai under the patronage and presence of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of UAE and Ruler of Dubai. The report consists of a number of chapters detailing the proceedings and the dialogues and discussions that took place during the sessions and workshops. It also summarizes the recommendations concluded at the summit. The report contains a number of specialized studies and reports, published in Arabic for the first time, through which the summit will be a regional platform for exchange of expertise and knowledge on the field of providing services of quality.
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From Customer Satisfaction Measurement To Customer-Centricity
Oct 04, 2013

From Customer Satisfaction Measurement To Customer-Centricity

Based on a survey of 18400 customers in Abu Dhabi government, this report highlights the importance of developing a deep understanding of the customer’s current experience using a structured methodology that takes into account the different satisfaction drivers that are relevant to different types of customers. This report was prepared in collaboration with General Secretariat of The Executive Office of Abu Dhabi Government.
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Coffee Table Book 2013
Oct 04, 2013

Coffee Table Book 2013

This book includes a summary of the first Government Summit proceedings held under the theme "Excellence in Government Services” on 11 – 12 February, 2013 in Dubai under the patronage and presence of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of UAE and Ruler of Dubai. The book documents the most important quotes by His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of UAE and Ruler of Dubai; His Highness Sheikh Saif Bin Zayed Al Nahyan, Deputy Prime Minister and Minister of Interior; and His Highness Sheikh Mansour Bin Zayed Al Nahyan, Deputy Prime Minister and Minister of Presidential Affairs. The book also contains an overview of the sessions and workshops held during the summit.
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Achieving Excellence Via Data-Driven Decision Making In Government
Oct 04, 2013

Achieving Excellence Via Data-Driven Decision Making In Government

Serving the Future with Power of Analytics Government entities in the region are facing similar challenges: increased focus on law and order; high incidence of chronic diseases; young population and large expat workforce; unprecedented demands for increased efficiency, etc. This report shows that data driven approach can provide government entities the tools needed to function in a more citizen-centered, market based, and results-oriented environment. This study was prepared in collaboration with Peppers & Rogers Group.
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Building Citizen Trust In Government Entities
Oct 04, 2013

Building Citizen Trust In Government Entities

Strengthening public confidence and driving efficiency Vital to the smooth operation of any government entity is gaining the trust of those it is trying to serve. Mobile communications and social media sharing experiences have increased customers’ expectations towards government services. This report highlights the importance of building trustworthy interactions which are more efficient for citizens and more cost-effective for government entities. This study was prepared in collaboration with Peppers & Rogers Group.
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Citizen Centric Government
Feb 02, 2013

Citizen Centric Government

Engaging Citizens and Private Sector in Service Design and Delivery Engaging citizens in service design and delivery is crucial to help Government entities implement their strategy and enable economic development. This study prepared in collaboration with A.T. Kearney is based on broad survey of UAE public and private representatives, identifies specific challenges and opportunities in Citizen engagement and provides actionable recommendations to develop better public services.
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United Nations E-Government Survey 2012
Feb 07, 2012

United Nations E-Government Survey 2012

e-Government for the people Progress in online service delivery continues in most countries around the world. The United Nations E-Government Survey 2012 finds that many have put in place e-government initiatives to further enhance efficiencies and streamline governance systems to support sustainable development. The overall conclusion of this survey is that while it is important to continue with service delivery, governments must increasingly begin to rethink in terms of e-government - and e-governance - placing greater emphasis on institutional linkages between and among the tiered government structures in a bid to create synergy for inclusive sustainable development.
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